We don’t ask for directions anymore or memorize the route to get anywhere. If stranded in an unknown place without access to the internet, we would inevitably get lost for hours – leading us to wonder – how did people do this before? The emergence of technologies like Machine Learning, Artificial Intelligence, Big Data, and others have brought advancements that make life unfathomable without them. Such are the AI solutions that Sonny Patel, SVP of Product & Engineering, Conversational Intelligence at LivePerson wants to deliver to people.
Sonny is an established tech executive who believes in building products that have a far-reaching impact. She loves working with teams that consistently raise the bar with their results, and she leads a 200+ global, crossfunctional team consisting of developers, product managers, TPMs, QA & UI/UX professionals across ten different time zones who do just that. Currently, she is pushing the boundaries of human and digital conversations at LivePerson, with the aim of creating the world’s best AI-powered conversational platform that helps brands initiate and maintain warm, empathetic, and long-lasting relationships with their customers.
In an exclusive interview with CIOLook, Sonny Patel shared her STEM journey, her mission to create AI solutions that change the world, and what she wishes to change about the IT field.
Below are the highlights of the interview:
Brief our audience about your journey as a business leader up to your current position at LivePerson. What challenges have you had to overcome to reach where you are today?
I have been fascinated with computers ever since I got one as a present in the 90s, and this sparked the curiosity that led me to pursue both an undergraduate and a graduate degree in Computer Science and ultimately turn it into a lifelong career. Over the past two decades, I have had the opportunity to learn and grow at some of the world’s best technology companies: Dell, Microsoft, Amazon and now LivePerson. It has been an amazing privilege to be trained by the very best.
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